Craftd EU Returns Policy

How long do I have to return my order?#

You have 14 days from the date your Craftd order is delivered to register your return. Once registered, you have a further 14 days to ship it back to us.

To be eligible for a full refund or store credit, returned items must be unworn, unused and in the same condition as when you received them, including all original packaging. If an item is returned damaged, worn or in an unsuitable condition, we may reduce your refund to reflect the loss in value, or be unable to process it.

Please note: Returns registered after the 14-day window will only qualify for store credit and will not be eligible for a refund to the original payment method.

How do I return my order?#

All EU returns are registered through our returns portal: returnsportal.shop/craftd-eu.

1. Visit the returns portal and enter your order number and email address.
2. Select the items you wish to return and the reason for each.
3. Pay for your return label. The cost depends on your country (see below).
4. Pack your items securely in their original packaging and attach the label.
5. Drop your parcel off with the courier shown on your label and keep your proof of postage.

How much does a return cost?#

We're unable to offer free returns. The cost of your return label is charged when you register your return in the portal, and depends on the country you're returning from. Return postage costs are non-refundable.

You're welcome to use your own courier instead. In that case you're responsible for all postage costs, and we strongly recommend a tracked service so your return can be traced. Returned orders remain your responsibility until they reach our facility.

When will I receive my refund?#

The timing of your refund depends on how long it takes for your return to reach us and be processed by our team.

• We only issue refunds to the original payment method used at the time of purchase.
• Once our team has processed your return, you'll receive an email notification. Please allow up to 14 days for the refund to appear in your account, though it often happens much sooner.

Can I combine multiple returns?#

No, each return must be registered and sent separately. Combining multiple returns in a single package can delay the processing of your refund, so please make sure each return is packaged individually.

Remember to keep proof of postage for each return. If your return is lost in transit and you cannot provide proof of postage, we won't be able to process your refund. If you can provide a valid tracking number or postage receipt, we'll offer store credit for your return.

Please note: All postage costs are non-refundable.

Gift wrapping#

Gift wrapping is eligible for return only if the original security sticker remains fully intact. If the security sticker has been removed or tampered with, the gift wrapping is non-returnable and no refund will be issued for it. Any such returns are made entirely at the customer's own risk and will be securely destroyed upon receipt. By returning the item in this condition, the customer accepts that it will not be sent back to them and no reimbursement will be provided.