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Customer Experience Advisor

Customer Experience Advisor APPLY NOW

Manchester / Wirral (remote also)
25 Jul 2023
Full time

We’re looking for a Full Time Customer Experience Advisor to join the CRAFTD team and exceed our customers expectations. You’ll support us by managing email and live chat queries in a fast and empathetic manner. Sound like you? Check out the below requirements:

  • Strong focus on customer service is essential.
  • Experience within Gorgias, Helpscout or a similar platform
  • Experience with Live Chat.
  • Can provide fast, accurate and personalized communications.
  • Proactive in resolving issues independently.
  • Ability to empathize with customers to resolve issues.
  • Ability to follow company procedures whilst reacting appropriately to changing circumstances and demands.

For you: 

  • Remote working 
  • Amazing culture 
  • Flexible working where the workload allows.
  • Unlimited holidays
  • Work when and where you want, so long as the work gets done


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