Customer Experience Advisor APPLY NOW
Manchester / Wirral (remote also)
Operations
Tue, Jul 25, 2023
Full time
We’re looking for a Full Time Customer Experience Advisor to join the CRAFTD team and exceed our customers expectations. You’ll support us by managing email and live chat queries in a fast and empathetic manner. Sound like you? Check out the below requirements:
- Strong focus on customer service is essential.
- Experience within Gorgias, Helpscout or a similar platform
- Experience with Live Chat.
- Can provide fast, accurate and personalized communications.
- Proactive in resolving issues independently.
- Ability to empathize with customers to resolve issues.
- Ability to follow company procedures whilst reacting appropriately to changing circumstances and demands.
For you:
- Remote working
- Amazing culture
- Flexible working where the workload allows.
- Unlimited holidays
- Work when and where you want, so long as the work gets done