Returns

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our warehouse.

Your return needs to arrive back to our warehouse within 14 days of delivery. It is your responsibility to send the item/s back to CRAFTD London’s warehouse if you require a refund or an exchange. 

*If your order number starts with UK. For example 'UK123456' please ensure you remove the 'UK' part of this order number before entering into the order number section. 

To process a return, please follow these simple steps:

1. CLICK HERE
2. Mail your return to:

CRAFTD London Returns James and James Fulfilment Ltd,
Northampton 2
Rhosili Road,
Northampton,
NN4 7JE

CRAFTD London does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Depending on the shipping method and carrier selected, your return package may take several days to reach us.

Please allow 14 business days to process your return once it is received by our warehouse (you will be notified via email when our warehouse receives your return).

CRAFTD London items must be returned via mail.

We offer refunds to your original payment method on all full priced items returned to us within 14 working days from the date of your delivery.

Klarna and Clearpay returns are processed inline with our returns policy.

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

OUR RETURNS POLICY

Returns must adhere to the following:

• ●  Items must be returned in their original packaging.

• ●  Items must not contain any evidence of wear, stains or odours

• ●  *If the above is not adhered to when you make the return. CRAFTD London reserves the right to return the item back to you.

WHEN WILL I BE REFUNDED?

Please keep an eye on the tracking for your return as this makes its way back to us. Once you see this has reached our warehouse please allow 14 working days for this to be processed. Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.

If you can see your return has reached us and more than 3 working days have passed please email us at ​hello@craftdlondon.com

CAN I EXCHANGE ITEMS?

You can exchange your item for a different size or colour (at the same price) by sending this back to our warehouse. All exchanges are processed in line with our live stock levels. If the item you have requested as part of your exchange is out of stock you will automatically be refunded in line with our returns policy.

RETURNS ARE NOT FREE

We are not offering free returns and it is the customer's responsibility to send the item back to us.

I HAVE AN ISSUE WITH MY DELIVERED PARCEL

In the unlikely occurrence you have received an incorrect item, a faulty item or something is missing from your order please email our customer service team at ​hello@craftdlondon.com and one of our Customer Service Specialists will assist you.

INTERNATIONAL RETURNS (EU, ASIA, AFRICA)

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our warehouse.

Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to CRAFTD London’s warehouse if you require a refund or an exchange.

To process a return, please follow these simple steps:

1. CLICK HERE
2. Mail your return to:

CRAFTD London Returns James and James Fulfilment Ltd,
Northampton 2
Rhosili Road,
Northampton,
NN4 7JE

CRAFTD London does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Depending on the shipping method and carrier selected, your return package may take several days to reach us.

Please allow 14 business days to process your return once it is received by our warehouse. 

CRAFTD London items must be returned by mail.

We offer refunds to your original payment method on all full priced items returned to us within 14 working days from the date of your delivery.

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.

PACKAGE HAS BEEN RETURNED TO CRAFTD London

If your tracking shows your parcel has been "returned to sender" this is most likely due to an address issue. If this occurs please contact our customer service team at hello@craftdlondon.com and one of our Customer Service Specialists will assist you.

DO YOU ISSUE REFUNDS?

We offer refunds to your original payment method on all full priced items returned to us within 14 working days from the date of your delivery.

Store credit on an e-gift card is offered for any returned sale items or items purchased using a discount code.